We're here to help you with any issues or questions you might have while using the jump app. Whether you need assistance with booking a ride, contacting a driver, or troubleshooting, our support team is ready to assist you.
To hail a taxi, simply open the jump app, enter your pick up and drop-off locations, and press hail. Confirm your hailing request and wait for your driver to arrive.
Yes, you can cancel a hailing request through the app. Select the ride you want to cancel, and follow the prompts. Please note that ... TBC.
You don't have to set up any payment method within the app, you can pay on the passenger pin pad in the back of the taxi or by cash at the end of your journey.
Once your booking is confirmed, you will have the option to contact your driver.
If you didn't find the answer you were looking for in our FAQs, our support team is here to help. You can reach us via:
Our support hours are Monday to Friday, 9:00 AM to 5:00 PM UK Time. We strive to respond to all inquiries within 24 business hours.
App not working properly?
We value your feedback! If you have any suggestions or comments on how we can improve the jump app, please contact us at support@taxiworld.co.uk.
Thank you for choosing jump. We're committed to providing you with the best possible service!