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Privacy policy

Introduction

This Privacy Policy describes how Taxiworld Ltd ("we", "us", "our") collects, uses, and protects your personal information when you use the jump App (the "App"). By using the App, you agree to the collection and use of your information in accordance with this Privacy Policy.

Important terms

Personal data
means all information which relates to an identified or identifiable living person. This means that "personal data" includes information that identifies you directly (such as your name, postal address, e-mail address and telephone number) as well as information that allows you to be identified when it is combined with other information (such as an IP address).
Processing
means any operation performed on personal data, whether or not those operations are automated - e.g. collecting, organising, saving and deleting personal data are all types of processing (as well as a number of other types of activity).
Jobs
is a tour requested by a passenger through the App.
Controller
A controller of personal data is the organisation or person that decides how and why personal data will be processed - either alone or jointly with others.
Processor
A processor of personal data acts on behalf of, and on the instructions of, the data controller in relation to the personal data processing.

Information we collect

The controller of the personal data we collect through the App is: Taxiworld UK Limited (referred to in this Notice as "jump"). jump's principal office is located at Unit 6, The High Cross Centre, Fountayne Rd London N15 4QL. Alternatively, you can write to the address above, addressing your letter for the attention of "Data Protection."

  1. User data: Our Services enable jump customers and their personnel, as well as any other individual, to easily book and manage their business or personal ground travel and deliveries. jump collects and generates the following types of personal data relating to such business or individual users -
    • user profile information (name, e-mail address and mobile phone number)
    • hailings, transactions and job details (hailing, pick-up and drop-off data, route, GPS location of mobile device, contact details, payment method)
    • usage information (connectivity, technical and aggregated usage data and activity logs, log-in and log-out time, user agent, IP addresses, device and mobile app data (like type, OS, device id, app version, browser version, locale, time-zone and language settings used), session recordings and analytics, and the cookies and pixels installed or utilised on their device);
    • direct interactions and communications with us (including recordings and transcripts of your calls, e-mails, form submissions and chats with us, e.g., for customer service, user enablement, feedback, support, training, record-keeping and legal-related purposes).
  2. jump sites usage, CRM & Prospect Data: We collect and generate the following types of personal data concerning our website visitors, customers, partners and prospects -
    • jump Sites usage information (connectivity, technical and aggregated usage data, such as user agent, IP addresses, device data (like type, OS, device id, browser version, locale and language settings used), activity logs, session recordings, and the cookies and pixels installed or utilised on our Sites and/or their device);
    • Information concerning our prospects (contact and business details, our communications with such customers and prospects (correspondences, call and video recordings, call transcripts, and analyses thereof), as well as any needs, preferences, attributes and insights relevant to our potential engagement).
    We collect such data either automatically, through the data subject's interaction with us or with our Sites or Services; or through third-party services, social media, analytics tools, events we organise or participate in, friends referrals received from our partners, and other business initiatives.

How we use your information

The personal data that we collect, and how we use that data, will vary depending on how you interact with our App. In this section, we have set out the various purposes for which we use personal data collected through our App.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, including how we balance our legitimate interests against your rights and freedoms where applicable, please contact us using the contact details provided under section 3 above.

To register you as a user of the App.

When you register as a user of the App, we will ask you to provide basic personal information to set you up and start hailing.

Categories of personal data used for this purpose:

  • Identity data: Name
  • Contact details: E-mail address; phone number

Our lawful basis for processing this personal data: It is necessary to perform a contract with you. If you do not provide this information, we will not be able to register you as an App user.

To procure and manage journeys you request through the App.

We will need to process information about you in order to arrange and manage the jobs that you book through the App.

This includes allowing you to interact with mapping services so that you can pin the pick-up and drop off locations for your journey on the map or (where you have chosen to activate GPS settings) to identify your location via GPS.

After you have procured a journey, your driver may phone you about your journey (for example, to inform you about delays or ask you to clarify the pick-up location) - however, we use a phone masking service that means the driver will not be able to see your phone number at any time.

Categories of personal data used for this purpose:

  • Contact details: Name, email address, phone number
  • Journey data:
    • such as the time of the booking and the start/end location of your journey.
    • vehicle ID; trip information (like usage of minutes, distance, start and endpoint of tour); price paid and voucher amount; reservation and vehicle state; the areas in which journeys are available for booking; location of hire; date of last trip
  • Technical data: Information about your device (device ID); IP address; country code; trip ID; app version; error codes; app download date

Our lawful basis for processing this personal data: It is necessary to perform a contract with you (or to take steps at your request prior to entering into a contract). If you do not provide this information, we will not be able to procure the journey or hire that you request or allow you to interact with maps via the App.

To respond to your enquiries and send you service-related communications.

Whenever you get in touch with jump, we process your personal data so that we can manage and respond to your enquiry or comment. We will also contact you from time to time with service communications (e.g. to provide a receipt for a journey you have taken or to notify you of updates to our T&Cs).

Categories of personal data used for this purpose: Depending on how you choose to contact jump, we will process the following types of personal data:

  • Identity data: Name
  • Contact details: E-mail address and phone number
  • Location and related data: Language; country and city
  • Communications data: Recordings of phone conversations between you and jump (where applicable); content of your messages (including any attachments you provide)
  • Journey data: Relevant information about your journey or booking
  • Technical data: Usage data e.g. login time and log-out times

Our lawful basis for processing this personal data: Where you contact us to enter into or enforce a contract between you and jump, our lawful basis will be that the processing is necessary to perform a contract with you and/or to take steps at your request prior to entering into a contract.

In all other cases, we process this personal data as it is necessary for our legitimate interest in responding to passenger enquiries and in managing our relationship with customers and potential customers. When you contact jump by phone call, your phone conversation with jump is being recorded - call recordings will be automatically deleted after 90 days.

To fix bugs and improve the functionality of the App.

In order to fix issues, improve App functionality, and adjust the App to suit the needs of our passengers, we carry out technical analysis of how users interact with our App. Where possible, we will anonymise the personal data we use in order to carry out this activity.

Categories of personal data used for this purpose:

  • Identity data: Name; profile photo (where provided)
  • Contact details: E-mail address; phone number; workplace and home address (where provided)
  • Location and related data: Country; language; time zone; GPS coordinates at the time of booking (where provided)
  • Journey data: Start/end location
  • Technical information: Information about your device (Device ID; advertising ID)
  • Usage data: Information about your usage of our App

Our lawful basis for processing this personal data: It is necessary for our legitimate interests in improving the functionality and features of our App.

To send you news and personalised offers (marketing).

Where we are permitted to do so, we will send you news and personalised offers relating to products and services offered by jump and/or our third-party partners that we think may be of interest to you. Depending on the settings you have enabled in your App, we will send these to you by email, text or through in-app or push notifications. You can withdraw your consent to receiving these marketing messages at any time. You can also withdraw your consent to marketing communications.

Our lawful basis for processing this personal data: Where we are permitted to do so by law, we process this information on the basis that it is necessary for our legitimate interest in marketing our services and providing relevant information to our customers and potential customers that we think will be of interest to them.In all other cases, we process this information on the basis of your consent.

To conduct market research and surveys.

If you have signed up to our app, we will send these to you from time to time. The surveys we send you will be personalised to you. Depending on the settings you have enabled, we will send these to you by email, text or through in-app or push notifications. We do this so we can understand how you use our App and how we can improve our services.

Sharing your information

  • We share your data with the following categories of recipients.
  • Transportation companies and drivers provide journeys that you request through the App. To be able to provide these services, these providers receive your:
    • Journey data: Journey booking information including the start/end location; live location (with your consent);
    • Whilst your driver will be able to phone you about your journey (e.g. to warn you of traffic jams), we use a phone number masking service that means the driver will not be able to see your phone number;
  • Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary:
    • as a matter of applicable law or regulation,
    • to exercise, establish or defend our legal rights (or where it is necessary for our legitimate interests in enabling our drivers or partners to exercise their legal rights), or
    • to protect your vital interests or those of any other person.
  • Any other person with your consent to the disclosure.

Data security

We have taken appropriate technical and organisational measures to keep your personal data secure (in particular to protect your personal data against unauthorised access by third parties, as well as accidental or intentional modification, loss or destruction). We review these measures periodically and change them in line with state of the art security processes.

The transfer of your personal data from your device (e.g. smartphone) to us is always encrypted.

Data sharing

Specifically, our group companies are located inside the UK/EEA and we store all our data with a cloud service provider within the EU or in IT infrastructures and systems (employee computers) at our sites within the EEA/UK.

Where we transfer your personal data outside the UK or EU/EEA, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. This includes:

  • relying on the adequacy decisions in relation to transferring personal to third parties in other jurisdictions that have been deemed by the European Commission or the Information Commissioner in the UK to provide an adequate level of protection for personal data;
  • entering into Standard Contractual Clauses for the transfer of personal data that have been approved by the European Commission of the UK's Information Commissioner where appropriate. We have entered into "controller-to-processor" clauses with our service providers and "controller-to-controller" clauses with any parties that act as a joint or independent controller.

For more information on the appropriate safeguards that we have implemented, you can contact us using the details provided in section 3. We do not sell any personal data to third parties.

Your rights

  • You have the right to access, correct, update or request deletion of your personal data;
  • you can ask us to restrict processing of your personal information or object to processing;
  • you can request portability of your data;
  • you have the right to opt-out of marketing communications we send you at any time. We will implement your opt-out as soon as possible (due to technical reasons, this will be within 48 hours);
  • if we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent;
  • you may at any time lodge a complaint with the UK's data protection authority if you are unhappy with how we have used your data. The ICO's address is:
    Information Commissioner's Office
    Wycliffe House
    Water Lane
    Wilms
    Cheshire
    SK9 5AF
    Helpline number: 0303 123 1113

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Changes to the privacy policy

We may modify this Privacy Notice from time to time in the future in accordance with applicable data protection laws and regulations or in response to changing technical or legal developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or it to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at support@taxiworld.co.uk.