This Privacy Policy describes how Taxiworld Ltd ("we", "us", "our") collects, uses, and protects your personal information when you use the jump App (the "App"). By using the App, you agree to the collection and use of your information in accordance with this Privacy Policy.
The controller of the personal data we collect through the App is: Taxiworld UK Limited (referred to in this Notice as "jump"). jump's principal office is located at Unit 6, The High Cross Centre, Fountayne Rd London N15 4QL. Alternatively, you can write to the address above, addressing your letter for the attention of "Data Protection."
The personal data that we collect, and how we use that data, will vary depending on how you interact with our App. In this section, we have set out the various purposes for which we use personal data collected through our App.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, including how we balance our legitimate interests against your rights and freedoms where applicable, please contact us using the contact details provided under section 3 above.
When you register as a user of the App, we will ask you to provide basic personal information to set you up and start hailing.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: It is necessary to perform a contract with you. If you do not provide this information, we will not be able to register you as an App user.
We will need to process information about you in order to arrange and manage the jobs that you book through the App.
This includes allowing you to interact with mapping services so that you can pin the pick-up and drop off locations for your journey on the map or (where you have chosen to activate GPS settings) to identify your location via GPS.
After you have procured a journey, your driver may phone you about your journey (for example, to inform you about delays or ask you to clarify the pick-up location) - however, we use a phone masking service that means the driver will not be able to see your phone number at any time.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: It is necessary to perform a contract with you (or to take steps at your request prior to entering into a contract). If you do not provide this information, we will not be able to procure the journey or hire that you request or allow you to interact with maps via the App.
Whenever you get in touch with jump, we process your personal data so that we can manage and respond to your enquiry or comment. We will also contact you from time to time with service communications (e.g. to provide a receipt for a journey you have taken or to notify you of updates to our T&Cs).
Categories of personal data used for this purpose: Depending on how you choose to contact jump, we will process the following types of personal data:
Our lawful basis for processing this personal data: Where you contact us to enter into or enforce a contract between you and jump, our lawful basis will be that the processing is necessary to perform a contract with you and/or to take steps at your request prior to entering into a contract.
In all other cases, we process this personal data as it is necessary for our legitimate interest in responding to passenger enquiries and in managing our relationship with customers and potential customers. When you contact jump by phone call, your phone conversation with jump is being recorded - call recordings will be automatically deleted after 90 days.
In order to fix issues, improve App functionality, and adjust the App to suit the needs of our passengers, we carry out technical analysis of how users interact with our App. Where possible, we will anonymise the personal data we use in order to carry out this activity.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: It is necessary for our legitimate interests in improving the functionality and features of our App.
Where we are permitted to do so, we will send you news and personalised offers relating to products and services offered by jump and/or our third-party partners that we think may be of interest to you. Depending on the settings you have enabled in your App, we will send these to you by email, text or through in-app or push notifications. You can withdraw your consent to receiving these marketing messages at any time. You can also withdraw your consent to marketing communications.
Our lawful basis for processing this personal data: Where we are permitted to do so by law, we process this information on the basis that it is necessary for our legitimate interest in marketing our services and providing relevant information to our customers and potential customers that we think will be of interest to them.In all other cases, we process this information on the basis of your consent.
If you have signed up to our app, we will send these to you from time to time. The surveys we send you will be personalised to you. Depending on the settings you have enabled, we will send these to you by email, text or through in-app or push notifications. We do this so we can understand how you use our App and how we can improve our services.
We have taken appropriate technical and organisational measures to keep your personal data secure (in particular to protect your personal data against unauthorised access by third parties, as well as accidental or intentional modification, loss or destruction). We review these measures periodically and change them in line with state of the art security processes.
The transfer of your personal data from your device (e.g. smartphone) to us is always encrypted.
Specifically, our group companies are located inside the UK/EEA and we store all our data with a cloud service provider within the EU or in IT infrastructures and systems (employee computers) at our sites within the EEA/UK.
Where we transfer your personal data outside the UK or EU/EEA, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. This includes:
For more information on the appropriate safeguards that we have implemented, you can contact us using the details provided in section 3. We do not sell any personal data to third parties.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilms
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We may modify this Privacy Notice from time to time in the future in accordance with applicable data protection laws and regulations or in response to changing technical or legal developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or it to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at support@taxiworld.co.uk.